Shipping policy
Digital Delivery / Shipping Policy
At Lumani Impact, all products sold on this website are digital products. This means there is no physical shipping and no postal delivery unless expressly stated otherwise on a specific product page.
1. No Physical Shipment
We do not ship physical books, printed materials, or other physical goods as part of our standard offering. All eBooks are delivered electronically.
2. Delivery Methods
After payment approval, digital products may be delivered through one or more of the following methods:
a download link displayed on the order confirmation page;
a confirmation email containing a download or access link;
any additional digital fulfillment method described at the time of purchase.
3. Delivery Timing
In most cases, digital products are delivered immediately or shortly after payment approval.
Please note that delivery may be delayed in some cases due to:
payment authorization or security review;
incorrect email address entered at checkout;
email server delays;
spam, junk, or promotions filtering;
temporary technical issues affecting the website, email systems, or service providers.
4. Customer Responsibilities
To ensure successful delivery, customers are responsible for:
providing a valid and accurate email address;
checking order details carefully before completing payment;
checking spam, junk, promotions, and similar folders after purchase;
using a compatible device, internet connection, and software capable of opening the purchased file format.
5. Delivery Issues
If your payment was completed but you did not receive your digital product, please contact us at contact@lumani-help.sbs
and include:
your full name;
order number;
email used for purchase;
date of purchase;
a short description of the problem.
We will make reasonable efforts to verify the purchase and re-send or restore access where appropriate.
6. Shipping Charges
Because our products are delivered digitally, no physical shipping charges apply unless clearly stated otherwise for a specific offer or service.
7. Geographic Availability
Our digital products may be purchased from many locations, subject to payment approval, website availability, legal restrictions, and service limitations. We reserve the right to restrict access in jurisdictions where sale or distribution would be unlawful or impractical.
8. Failed Delivery Caused by Customer Error
We are not responsible for failed delivery caused by:
incorrect email address entered by the customer;
blocked or filtered emails outside our control;
customer-side software or device incompatibility;
failure to check inbox or filtered folders;
failure to follow basic access instructions.
9. Contact for Delivery Support
For delivery support, contact:
Lumani Impact
Operated by GTT ECOM LLC
30 N GOULD ST STE R
Sheridan, WY 82801
United States
Email: contact@lumani-help.sbs
Phone: +(1) 323 554 0823